When any purchase made directly from www.ooucn.com specifically includes a 30-day money-back guarantee, products purchased pursuant to such offers may be returned within 30 days of receipt of the product for a full refund of the purchase price (not including any original processing and handling fees). OOU will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 30-day money back guarantee by following the instructions below:
Return address:Online Seller RMA 2125 Gateway Blvd #61652946 Hebron 41048 US
Refund Policy
● If you are not 100% satisfied with your purchase, you can return the product and
get a full refund or exchange the product for another one.(In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer.)
● You can Return or Refund a product for up to 30 days from the date you received it. Any
product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
● The refund will be processed within 7 working days after the receipt and validation of return. Please check your account then.
● For any problem related to the return and refund, please contact us.
Return Exceptions
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.
Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.
Additionally, we will provide refund payments through PayPal for purchases made via PayPal. In the event that the PayPal account used to place the order has been closed or is unable to receive funds, we will issue a bank check and receipt of the refund may be delayed. Please contact our customer service representatives to obtain further PayPal refund assistance.
If you have any questions about our 30-day return policy, please email us at official@ouucn.com.
This policy is not to be confused with the manufacturer's warranty which continues even after this 30-day return policy expires.
Cancellation of order
OOU generally sends out your orders within 1-2 business days. To cancel an order, please contact OOU as soon as possible to cancel your order and get a refund immediately. But if your order has been shipped, we will refund your payment when you send back the order.
To cancel your order, please contact us official@ooucn.com.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.